Glossy Nails NZ – Policies
Welcome to Glossy Nails NZ! We are committed to providing high-quality press-on nails and exceptional customer service. Please take a moment to review our policies below to ensure a smooth shopping experience.
1. Shipping Policy
Processing Time: Orders are processed and dispatched typically within 3-5 business days after payment confirmation. Custom orders may take 5-10 business days to process.
Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of the package.
Delivery Time: Standard delivery within New Zealand typically takes 3-5 business days.
Tracking: All orders come with a tracking number, which will be provided via email once your order has been dispatched.
2. Refund & Return Policy
No Refunds or Returns: Due to the nature of our products, we do not offer refunds or returns. All sales are final. Please get in touch if you have any issues.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or a credit note.
3. Payment Policy
We accept major credit cards, debit cards, and PayPal for all orders. Payment must be received in full before the order is processed and dispatched.
All prices are listed in NZD (New Zealand Dollars).
4. Sizing Kits & Discounts
Sizing Kits: We offer sizing kits to help you find the perfect fit for your nails. Please note that purchasing a sizing kit qualifies you for a discount on nail sets only, not tools or other products.
Discount Policy: Discounts are applied automatically at checkout when eligible. Only one discount code may be used per order.
5. Custom Design Policy
Custom designs are created based on your specific requests. Please provide detailed instructions, including colours, patterns, and any other preferences.
Approval Process: A digital mock-up or description of your custom design will be sent to you for approval before production begins.
Custom designs are final sale and cannot be cancelled, returned, or exchanged once approved.
6. Privacy Policy
Your privacy is important to us. We are committed to safeguarding your personal information and will never share it with third parties without your consent.
7. Contact Information
If you have any questions or concerns, please do not hesitate to contact us:
Email: glossynails@outlook.co.nz
Thank you for choosing Glossy Nails NZ. We appreciate your business and look forward to providing you with beautiful, high-quality nails!